Contact Us
We're here to help with any questions about your orders or our products.
Get In Touch
Business Hours
Monday - Friday
9:00 AM - 6:00 PM CST
Mailing Address
BLK PACKS™
205 North Michigan Avenue, Suite 810
Chicago, IL 60601
Quick Links
Live Breaks — Quick Answers
Can I get a refund on a spot?
Pack Points are refunded ONLY if the host cancels the break. Once a spot is claimed and the webinar starts, all sales are final — your team's 4D AR experience filter has already minted to your locker.
My card never showed up. What do I do?
Check your Locker first — pulls are minted within seconds. If it's still missing, email the order number + the break URL (the /live/… page).
I missed the live webinar. Can I still watch it?
Yes — once the break ends the room flips to REPLAY mode. Open the same /live link, scrub to your card's moment, and share the clip.
Want to host your own break?
Send us your handle + the league/format you want to break. We'll set you up as a host and walk you through the dashboard.